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Privacy Policy

Privacy Policy

Effective date: 1 January 2025
Website & Service: https://propchat.com.au

1. Introduction

Alfalfa Projects Pty Ltd (“Alfalfa”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, when we disclose it, and the steps we take to keep it secure.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. About us & contact details

If you have questions or concerns about your personal information, please contact us by email.

3. Information we collect

We may collect and hold personal information such as:

  • Name and email address

  • Login details and account information

  • Payment details (if applicable)

  • Device and usage data (IP address, browser type, pages viewed, login times)

  • Any information you submit through the PropChat platform

4. How we collect it

We collect personal information when you:

  • Register or log in to PropChat

  • Use our services or contact support

  • Interact with PropChat features and forms

  • Allow cookies or analytics tools to gather usage data

  • Link third-party accounts or integrations with your consent

5. Why we collect it & how we use it

We collect and use personal information to:

  • Provide and maintain the PropChat service

  • Manage user accounts and authenticate access

  • Communicate with you about updates or support

  • Process payments (if applicable)

  • Analyse usage and improve features

  • Detect fraud or abuse and ensure platform security

  • Comply with legal obligations

6. Disclosure of information

We may share personal information with:

  • Service providers (such as hosting, payment or analytics partners)

  • Legal or regulatory authorities when required by law

  • Contractors and agents who assist us in operating PropChat

If we transfer personal data overseas, we ensure appropriate privacy protections are in place consistent with the APPs.

7. Storage, security & retention

We store personal information securely using technical and organisational measures such as encryption, secure servers, and restricted access.
We retain data only for as long as necessary to provide our services or as required by law. After that, it is securely deleted or de-identified.

8. Cookies & tracking

PropChat uses cookies and similar technologies to recognise returning users, maintain sessions and analyse site performance. You can manage or disable cookies through your browser settings.

9. Access & correction

You may request access to, or correction of, your personal information by emailing techsupport@alfalfa.com.au. We will respond within a reasonable time.

10. Complaints

If you believe we have breached your privacy rights, please contact us via email. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time by posting the new version on our website. Your continued use of PropChat after an update means you accept the changes.

12. Governing law

This Privacy Policy is governed by the laws of Queensland and the Commonwealth of Australia.